Testimonials - thanks to those who have
forwarded kind comments and photographs.
Miles Osario 29th January 2012
I wanted to drop you a note to say thank you for the excellent service and product that you have provided.
The new bannister arrived very promptly, and was exactly what we wanted.
I would not hesitate in recommending your company.
Jenny Fairfax 13th March 2012
Acknowledging safe delivery - an extremely swift service. The ropes look great and were very carefully packed. They have not yet been installed - I was expecting the ropes to take up to 3 weeks and the builder is not ready for them. They are going into a 15th century Grade II listed Kentish cottage and I am sure will look wonderful.
Your website was very easy to use. I also found you helpful when I telephoned with a query.
Michael Owen 4th May 2012
Thank you very much for the prompt delivery of my bannister rope.
I must say that I was pretty impressed with the fast turnaround (within 1 week from order to delivery).
I think the product is of a good quality, both the rope itself and the brass fittings. I’ve enclosed a couple of pictures of the fitted product, not an easy job on a 200+ year old circular staircase I can tell you. But I’m more than pleased with the result. So much so, that I’ve just ordered another one for the smaller staircase up to the 2nd landing.
Michael Allen 8th May 2012
Thank you for sending the bannister rope so quickly. The product is of excellent quality and exactly as expected. To make sure we chose the best product for our needs I had previously asked for a sample, which also arrived very promptly.
This is not the first purchase we have made from your company, and we are still using an internal bannister rope bought several years ago.
Mark Smith 15th July 2012
I have just installed the rope banister I purchased and it has transformed my stairs and hall.
I am pleased with the quality and the wood mounts look class wax polished.
Phil and Jo Hawkins 9th August 2012
We are delighted with the quality of the product and the service we received.
Brian Yates 24th Dec 2009
I was very impressed from start to finish!
Your web site made the ordering process absolutely clear; the speed of
delivery service was astonishing; the style and quality of the
product is all I expected.
Photos attached - though probably not much use to you as it is such a
small length of stairway.
Dave Holt 17th Dec 2009
Dear Sirs, I have received the goods and am
very pleased with the quality of the goods and the service.
Looking forward to getting them fitted.
Anne Hancock 11th Dec 2009
Order arrived safely today about 2.30. I was
delighted to receive it so
We are very happy with the quality of the contents. All that
remains is for it to be fixed on to the stonewall!
I have really appreciated being kept informed of progress.
Once it is in situ we will email you a photograph.
MADELINE HANSON 10th Dec 2009
My rope arrived as promised and I am delighted both with the quality and price of the product and also the excellent customer service. The telephone call telling us it was being sent and would arrive on Wednesday was "above and beyond" I believe is the expression. I will try and take some pics when it is installed, the stairwell is an enclosd space with no natural light,so the results will probably leave a lot to be desired.
Nikkie Thompson 26th Nov 2009
Just wanted to say thank you for such a professional and efficient
service. From placing my order via the internet to receiving the
goods, your service has been exceptional.
I was very impressed and grateful with a lady called sue who had
obviously checked the details of my order and realised that in fact I
had not ordered the correct quantity of brackets and then called me
promptly to rectify the problem.
To then receive my goods within 4 days is absolutely fantastic.
The rope bannister will be in place within the next fortnight once the
building work in that area is completed and I look forward to sending
you some photos.
Once again, thank you for your entire service and be rest assured that
I will happily recommend your company to all.
Ms Romaine Allum-Marco 17th Nov 2009
Thank you arrived safely fantastic quality and
value will send picture when we have fixed this to the wall. excellent
Ruth Braithwaite 9th Oct 2009
The rope arrived quickly and is now fitted and looks very good
Sue York 1st Oct 2009
I have received the goods ordered and am impressed by the quality of
your service and product. Many thanks to all Outhwaite staff for a job
Marlene & Fred Frampton 6th Sept 2009
Thank you so much for your prompt attention to
our order - it looks great and I have enclosed 2 photos of the
installed bannister rope. It matches well in with our room that was
decorated recently. I will certainly mention this item to friends
that may require your services.
The instructions enclosed with the order helped us to install the rope
Rosemary Catolfi Salvoni 23rd April 2009
The rope bannisters have arrived and I must say I am very pleased with both the quality and the efficiency of your service and would certainly recommend you to anyone I now without reservation. Thank you so much for quick efficient service and a beautiful product!
John Donnelly 13th March 2009
Hi just an e-mail to say I received my order this morning. Everything is in order and they look really terrific. I will e-mail some completed photo's at a later date. I am very pleased with your service and very quick delivery. Once again